Privacy Policy

IMPORTANT INFORMATION

This Privacy Notice aims to give you information on how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or otherwise interact with us.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.

 

WHO WE ARE

Premier Grow Ltd. is a company registered in England and Wales, our registered address is 11, Pinfold Rd. Leicester, GB, LE4 8AS. Company number 07419180.

When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Notice. If you have any comments, questions or requests regarding this privacy policy please address to Privacy, 11, Pinfold Rd. Leicester, LE4 8AS or email us at: luke@premiergrow.com

 

THE PERSONAL INFORMATION WE COLLECT AND USE

Information collected by us

If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.

In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.

Information we collect automatically

Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser and device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services.

Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:

  • Attributes such as the operating system and hardware version.
  • Browser type and IP address
  • Log information: We also collect log information when you use our website. That information includes, among other things:

  • Details about how you’ve engaged with us.
  • Device information, such as web browser type and language.
  • Access times.
  • Pages viewed.
  • IP address.
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
  • Referring websites linked to Premier Grow (i.e Google, Facebook, Reddit etc.)
  •  How We Use Your Personal Information

    Your name and contact details are used to process and deliver your order, including sending you notification and delivery updates regarding your order via email and text; this information is shared with a specified carriage company. This also helps us detect and prevent fraud.

    Your payment details are used to take payments and issue refunds, it helps us detect fraudulent activity and is never stored.

    Previous order history, our system logs your order history of what you bought and when, we use this information to provide you with a better service and not as a marketing tool to bombard you with emails.

    Who We Share Your Information With

    We only share the information we need to process your order, this includes providing your name, address and contact details to a courier or postage company for delivery.

    How Long Your Personal Information Will Be Kept

    We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide support-related reporting and trend analysis only.

    If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

     

    CONTROL OVER YOUR INFORMATION

    Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:

  • be informed about how your personal information is being used 
  • Access the personal information we hold about you
  • Request that we transfer elements of your data to another service provider
  • Request us to correct any mistakes in your information which we hold
  • Request the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured format
  • Stop any direct marketing
  • Object to processing of your personal data
  • For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

    If you would like to exercise any of these rights, please:

  • email, call or write to us at Privacy, 11, Pinfold Rd. Leicester, GB, LE4 8AS or email luke@premiergrow.com, phone 01162697580
  • let us have enough information to identify you;
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know the information to which your request relates
  • We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.

    KEEPING YOUR PERSONAL INFORMATION SECURE

    We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

    We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

    If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

    CHANGES TO THIS PRIVACY NOTICE

    This privacy notice was published on 17/05/2018 and last updated on 17/05/2018.

    Any changes we make to this notice will be posted on this page.

    HOW TO CONTACT US

    If you wish to contact us please send an email to luke@premiergrow.com write to Privacy, 11, Pinfold Rd. Leicester, LE4 8AS. or call 01162697580.