This Privacy Notice aims to give you information on how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or otherwise interact with us.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.
WHO WE ARE
Premier Grow Ltd. is a company registered in England and Wales, our registered address is 11, Pinfold Rd. Leicester, GB, LE4 8AS. Company number 07419180.
When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.
THE PERSONAL INFORMATION WE COLLECT AND USE
Information collected by us
If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.
In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.
Information we collect automatically
Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:
Log information: We also collect log information when you use our website. That information includes, among other things:
How We Use Your Personal Information
Your name and contact details are used to process and deliver your order, including sending you notification and delivery updates regarding your order via email and text; this information is shared with a specified carriage company. This also helps us detect and prevent fraud.
Your payment details are used to take payments and issue refunds, it helps us detect fraudulent activity and is never stored.
We do not store credit card details nor do we share customer details with any 3rd parties
Previous order history, our system logs your order history of what you bought and when, we use this information to provide you with a better service and not as a marketing tool to bombard you with emails.
Who We Share Your Information With
We only share the information we need to process your order, this includes providing your name, address and contact details to a courier or postage company for delivery.
How Long Your Personal Information Will Be Kept
We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
CONTROL OVER YOUR INFORMATION
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please:
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
CHANGES TO THIS PRIVACY NOTICE
This privacy notice was published on 17/05/2018 and last updated on 17/05/2018.
Any changes we make to this notice will be posted on this page.
HOW TO CONTACT US
If you wish to contact us please send an email to firstname.lastname@example.org write to Privacy, 11, Pinfold Rd. Leicester, LE4 8AS. or call 01162697580.